Refund Policy

Last updated: 2026-07-18

14-Day Unconditional Refund

We offer a 14-day unconditional refund on all purchases. No questions asked. If you are not satisfied for any reason, you can request a full refund within 14 days of purchase.

How to Request a Refund

Option 1: Creem Customer Portal (Recommended)

  1. Visit the Creem Customer Portal
  2. Log in with your purchase email
  3. Find your ToneGen Pro purchase
  4. Click "Request Refund"

Option 2: Contact Us

Email us with the following information:

  • Your purchase email
  • Purchase date
  • Reason for refund (optional — helps us improve)

Email us at [email protected]

Refund Processing

  • Refunds are processed within 5-10 business days
  • Refunds are issued to your original payment method
  • You will receive an email confirmation when the refund is processed

What Happens After Refund

  • Your license key will be deactivated
  • Pro features will no longer be accessible
  • You can continue using the free version

Exceptions

There are no exceptions. All purchases are eligible for refund within 14 days, no questions asked.

Contact

Email us at [email protected].

For refund-related privacy questions, see our Privacy Policy.